SHIPPING, RETURN & REFUND
Click on the options you are viewing below to learn more about shipping, returns, and refunds. Our team hopes we can answer your question below; if not, feel free to contact us at ✉ support01@inlyric.com
- SHIPPING INFO
- RETURN & EXCHANGES
- REFUND POLICY
- CONTACT US
DOMESTIC SHIPPING METHOD (Shipping from USA warehouse)
| SERVICE | SHIPPING CHARGE | ORDER DELIVERED |
|---|---|---|
| Standard | Free | 3-5 business days |
| Expedited | $ 5 | 2-3 business days |
RETURN & EXCHANGES
30-Day Return Policy
We want you to be completely happy with your new purchase. If you don't love it, send it back, it's that easy! We will gladly accept return orders within 30 days of receiving your product for a full refund under the following condition:
- Items must be in original condition, unworn, unwashed, NEW with tag.
- Products on sale cannot be returned once purchased.
- We reserve the right to reject returns sent or communicated beyond the return period limit.
- Any bundles or packs must be returned in full and under the above condition for a full refund.
Return Instructions
Please email us at✉ support01@inlyric.com with your order number and the reason for return. We will respond to you within 2 business days with the return shipping address.
- Please follow our steps emailed to you to contain certain packaging information when return the item so we can successfully process your returns.
- The customer is responsible for the shipping costs, customs, taxes and all the other fees of returning the product to us.
- Please return the package with a valid tracking number for your personal insurance. We will not be responsible for any lost return packages.
Return Processing
Please allow 2-4 business days to process the return once it’s received. We will refund the price of the merchandise including any taxes you were charged upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.
Exchanges Policy
Our site does not offer an exchange policy, please submit a new order for your new items.
REFUND POLICY
Returns
- Our policy lasts 30 days. If 30 days have gone by since you received the product, unfortunately we can’t offer you a refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
- Please do not send your purchase back to the manufacturer.
Refunds（if applicable)
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds（if applicable)
- If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at ✉ support01@inlyric.com.
Sales Items（if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Gifts
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
- If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
- To return your product, you should mail your product to our return shipping address.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
CONTACT US
We'd love to help
- Questions or concerns about a product? Any problem? Our customer care team is here to help. Contact us via Email and we'll be sure to get back to you as soon as possible.
- Email us anytime at ✉ support01@inlyric.com ! If you contact us after business hours, we will get back to you the following business day.